Hearing Aid Aftercare - How we look after your hearing healthcare and hearing aids

Hearing Aid Aftercare in the UK

Information on our aftercare programme

Overview

Hearing aid aftercare includes daily cleaning, battery management, and proper storage. Audiologists play an important role by providing routine check-ups, adjustments, and troubleshooting. They also educate wearers on best practices and address any concerns. Regular follow-ups ensure optimal performance and comfort, enhancing the overall effectiveness of hearing aids in daily life.

So what happens after you have your hearing aid fitted?

When you purchase hearing aids with us, they include a lifetime of aftercare.  This means that our hearing aid prices include all testing, fitting, programming, follow-up appointments and ongoing aftercare for the life of the hearing aids. There are no hidden surprises.

This article focuses on the hearing aftercare services we provide which support you, and your level of hearing loss and ensure that you are getting the most out of your hearing aids.

Follow-up appointments after your hearing aid fitting

Whether we fit your hearing aids in a clinic or in your own home, the way you hear every day is important to us.  This is why our follow-up appointments are a great way of checking you are getting on with your hearing aids.  These appointments also allow our audiologists to learn from you that the devices you have to match your listening goals and hearing needs in real life.

It is normal to take several weeks of adjusting to your new soundscape and there may be a few hearing aid tweaks needed along the way.  We can listen to the feedback of your current listening experiences and by reading the data from your hearing aids - we can get a bigger picture of how well you are hearing. 

If needed, we can adjust the settings accordingly to better fit your hearing goals going forward.

Our ongoing care for your hearing aids and hearing healthcare

Your future check-ups are also important to ensure that your hearing performance is maintained and is continuing to give you the support you need.  Your hearing aid review appointments will usually be booked annually or at your audiologist's discretion.

However, if you feel you need to be seen any earlier, then our audiologists will be happy to arrange an appointment at your convenience.  Remember all appointments are free-of-charge.

Servicing appointments for your hearing aids, hearing aid batteries and assistive devices

In between audiology appointments, you might need to book an appointment for adjustments, repairs, hearing aid maintenance, earwax removal, upgrades or general advice.  If this is the case, then our audiologists would be happy to see and support you.

If you don't have rechargeable hearing aids, you will need to change your hearing aid batteries frequently.  Our audiologists can ensure that you are supplied with the right type of hearing aid batteries for your hearing aids.  They will also ensure that you are never worrying that you'll run out, as most of our audiologists can create standing orders for you each month.

They can contact you when your hearing aid batteries are ready to be collected or post them directly to you.  This means that you will never miss out on the power you need - your audiologist will manage this for you.

You may want to also enquire about hearing aid assistive devices to enhance your hearing even further.  Your audiologist can schedule an appointment to go through all the products available that would benefit your hearing and lifestyle needs and order accordingly.

Remote care when you need support fast

Our audiologists also offer a remote care service by video or telephone.  This might be just for advice and guidance you need in real-time or to get your hearing aids remotely adjusted.  This is done via your mobile and is a convenient service for when you can't get to the clinic, but you need changes to be made fast.

However. if needed, at-home appointments and other hearing healthcare services can be done in the comfort of your own home for no extra cost if needed.