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Unhappy with your current hearing healthcare? Why it might be time to switch to a new hearing aid provider

Kimberley Bradshaw - Head of Online Medical Content for Hearing Aid UK
Written By:
Kimberley Bradshaw

Head of Online Medical Content

Paul Harrison - Audiology Expert at Hearing Aid UK
Medically Reviewed By:
Paul Harrison

Audiology Expert at Hearing Aid UK

Updated and medically reviewed: 29th January 2025
Switching to a New Hearing Aid Provider

Not Happy With Your Existing Hearing Aids or Service?

Why it might be time to switch to a new hearing aid provider and hearing solution

 

When it comes to your hearing, there's no one-size-fits-all solution

Over the years, hearing aid technology has dramatically advanced, making it easier for people to enjoy clear, natural sound, whether at home, at work, or socialising. But despite the innovations, you might find yourself less than satisfied with your current devices.

Maybe they are not as comfortable as they should be, don’t work as well in noisy environments anymore, aren’t offering the features you were expecting, or perhaps you aren't getting the healthcare service you were promised. Whatever the reason, changing your hearing aids and switching to a new provider might be the answer.

Switching doesn’t mean abandoning everything you’ve known. It’s an opportunity to embrace better technology, advancements, devices and hearing healthcare services.  In this article, we discuss why upgrading your hearing aids and possibly looking for a different private hearing aid company, can make all the difference in your hearing experience.

 

Your current hearing aids aren’t meeting your needs

If you’ve had the same hearing aids for a few years, it’s possible they no longer meet your hearing needs. As your hearing changes, the devices that once worked well might not be as effective.

For instance, depending on how old your devices are, technology in hearing aids has improved rapidly, with newer models offering features like better noise cancellation, improved speech clarity, connectivity with smartphones or even AI integration.

It’s also possible that your current hearing aids weren’t quite the right fit for your hearing loss when you first got them. Maybe they were sold as the best option at the time, but now you realise that they just aren’t delivering the sound quality or performance you expected.

Whether it’s speech in noisy places or conversations with loved ones, if your hearing aids don’t provide the clarity and comfort you need, it’s time to consider the switch.

 

Frustrating performance in real-life situations

Perhaps the most frustrating thing about hearing aids that aren't up to par is that they don't perform well in the situations you encounter every day. You might find that your current devices work okay in quiet environments, but when it comes to loud or crowded settings, like restaurants or family gatherings, they fall short.

Poor performance in these situations can be incredibly frustrating, especially when you want to be part of the conversation.  Switching to a new pair of hearing aids can improve these experiences. Today’s hearing aids are designed to better distinguish between background noise and important sounds, enhancing speech clarity even in the busiest of places.

This is especially helpful if you often find yourself straining to hear in public spaces or need more customisation in terms of volume and tone. You might be surprised at the difference a more modern device can make when it comes to noise control and overall clarity.

 

Poor comfort and fit

Hearing aids are worn for hours on end, so comfort is an important factor. Many people who are dissatisfied with their current hearing aids find that the fit isn’t ideal, leading to discomfort or irritation. Whether your hearing aids are too tight, too loose, or simply uncomfortable in your ear, these issues can take away from the overall effectiveness of the devices.

Uncomfortable hearing aids often mean they haven't been fitted properly by a professional audiologist.  Finding the right audiologist can make all the difference in how your hearing aids are recommended, fitted, and programmed.  Also, advancements in hearing aid design now allow for a more personalised fit, which can help alleviate discomfort, so up-to-date equipment is essential.

Whether it’s a custom-moulded device or a more ergonomic design, switching to a new model might give you a more comfortable listening experience, one that doesn’t interfere with your daily activities.

 

Inadequate customer service, level of hearing healthcare, and aftercare support

It’s important to remember that hearing aids are not just products but the level of personalised care and support you receive. If your current provider isn’t offering this - whether it's a lack of accessibility, education, experience, poor follow-up care, or an overall lack of transparency - it would make sense to consider exploring other hearing aid providers in the UK.

Switching to a new hearing aid provider means choosing a company that offers better support, whether it’s more personalised care, device choice, no affiliations to sharing aid brands, or easier access to adjustments and troubleshooting.

A good hearing aid company will help ensure your new devices stay in top shape, offering regular check-ups and being readily available to make any necessary adjustments.

 

Don't settle!

Ultimately, the most important reason to swap your existing hearing aids and/or provider is that you deserve to hear the world clearly and comfortably with the best care. You shouldn’t settle for less just because you’ve had a particular set of devices for a while and bad customer service and aftercare in the past.

With so many options available today, upgrading to a better model from a new company can help you feel more confident and in control of your hearing.

Whether it’s the improved sound quality, modern features, better fit, or superior customer service, there are plenty of reasons to consider making the switch. Take the time to research different hearing aid brands, and providers, and talk to an audiologist about what you need. 

If your current hearing aids aren’t cutting it, or if they’ve simply become outdated, don’t hesitate to explore the wide range of options available from trusted hearing aid providers.

You’ll likely find a product that fits your needs better, with modern features that cater to your lifestyle. And most importantly, you’ll regain the clarity and comfort you deserve in your day-to-day hearing.

 

Unhappy with your current hearing aid provider? 

Here are some useful links about our competitors and how consumers rate other hearing aid providers when compared to us below:

►Which? Report for hearing aids

►Boots hearing aids

►Specsavers hearing aids

►Hidden Hearing hearing aids

►Amplifon hearing aids

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Is it worth switching your hearing aid provider?

When it's time to upgrade your hearing aids, it's a great opportunity to reflect on how well your current hearing aid provider and audiologist are supporting you.  A reputable provider will take the time to understand your specific hearing needs, offer tailored advice, and provide ongoing adjustments and services.

With the right provider, you’ll feel more confident in your hearing journey, knowing that you're not only getting the best technology but also the support and expertise to help you hear your best every day.  Contact us today and see how we can help you hear better with the right solution and expert hearing care from an audiologist you can trust.

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Written by Kimberley Bradshaw

Meet Kimberley Bradshaw, Head of Online Medical Content

Kimberley Bradshaw started her love of content creation, as a freelancer for many well-established medical brands.  She has written about hearing healthcare for several UK and US online health and wellness publications since.  Connect with Kimberley on LinkedIn.

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Common FAQs about hearing aids and hearing loss

Is this the best hearing aid model for me?

If you are looking at this page then it is likely that an audiologist has suggested that you purchase this particular hearing aid, so is this the best model for you?

In general, any audiologist will always be recommending to you the model that best suits your needs. Here is a useful checklist to make sure that is the case.

  • Audiologist level of knowledge: The audiologist you have seen will hopefully have a wide knowledge of all available hearing aids, however, some will only be familiar with a small number of brands and therefore may not really be in a position to know which model is the best for you. It is OK to challenge their recommendation and ask them to justify why this particular brand is the one for you.
  • Do research: Read about the hearing aid that was recommended. Does it seem like it will suit your lifestyle? Does it have more or less features than you need? 
  • Be aware of sales targets: Many high street retailers have specific tie-ins to a particular manufacturer/brand. The hearing aid they have suggested may still be the correct one for you, but do your research so that you know why they might have recommended it.

If in doubt, feel free to give us a call. That's what we're here for.  In the meantime, read all about our review of the best hearing aids here

Do I need one hearing aid or two?

If you have significant hearing loss in both ears, you should be wearing two hearing aids. Here are the audiological reasons why:

Localisation: The brain decodes information from both ears and compares and contrasts them. By analysing the minuscule time delays as well as the difference in the loudness of each sound reaching the ears, the person is able to accurately locate a sound source. Simply put, if you have better hearing on one side than the other, you can't accurately tell what direction sounds are coming from.

Less amplification is required: A phenomenon known as “binaural summation” means that the hearing aids can be set at a lower and more natural volume setting than if you wore only one hearing aid.

Head shadow effect: High frequencies, the part of your hearing that gives clarity and meaning to speech sounds, cannot bend around your head. Only low frequencies can. Therefore if someone is talking on your unaided side you are likely to hear that they are speaking, but be unable to tell what they have said.

Noise reduction: The brain has its own built-in noise reduction which is only really effective when it is receiving information from both ears. If only one ear is aided, even with the best hearing aid in the world, it will be difficult for you to hear in background noise as your brain is trying to retain all of the sounds (including background noise) rather than filtering it out.

Sound quality: We are designed to hear in stereo. Only hearing from one side sounds a lot less natural to us.

Fancy some further reading on this topic?  You can read about why two hearing aids are better than one in our article, hearing aids for both ears, here

What are the benefits of rechargeable hearing aids?

For most people, the main benefit of a rechargeable hearing aid is simple convenience. We are used to plugging in our phones and other devices overnight for them to charge up.  Here are some other pros and cons:

For anybody with poor dexterity or issues with their fingers, having a rechargeable aid makes a huge difference as normal hearing aid batteries are quite small and some people find them fiddly to change.

One downside is that if you forget to charge your hearing aid, then it is a problem that can't be instantly fixed. For most a 30-minute charge will get you at least two or three hours of hearing, but if you are the type of person who is likely to forget to plug them in regularly then you're probably better off with standard batteries.

Rechargeable aids are also a little bit bigger and are only available in Behind the Ear models.

Finally, just like with a mobile phone, the amount of charge you get on day one is not going to be the same as you get a few years down the line. Be sure to ask what the policy is with the manufacturer warranty when it comes to replacing the battery.

Looking for more information on rechargeable hearing aids?  Read our dedicated page on the topic here

Are behind the ear aids better than in the ear aids?

For most people, the answer is yes. But it's never that simple.

The majority of hearing problems affect the high frequencies a lot more than the low ones. Therefore open fitting hearing aids sound a lot more natural and ones that block your ears up can make your own voice sound like you are talking with your head in a bucket. Therefore in-ear aids tend to be less natural.

However the true answer is we can't tell until we have had a look in your ears to assess the size of your ear canal, and until we have tested your hearing to see which frequencies are being affected.

People with wider ear canals tend to have more flexibility, also there are open fitting modular CIC hearing aids now that do not block your ears.

There is also the age old rule to consider, that a hearing aid will not help you if it's sat in the drawer gathering dust. If the only hearing aid you would be happy wearing is one that people can't see, then that's what you should get.

Most people can adapt to any type of hearing aid, as long as they know what to expect. Have an honest conversation with your audiologist as to what your needs are.

What are channels, and how many do I need?

Generally speaking, six or more. Unless it's none at all.

The number of channels a hearing aid has is often a simplistic way an audiologist will use to explain why one hearing aid is better than another, but channels are complex and it is really not that straightforward.  Here are some reasons why:

Hearing aids amplify sounds of different frequencies by different amounts. Most people have lost more high frequencies than low and therefore need more amplification in the high frequencies. The range of sounds you hear are split into frequency bands or channels and the hearing aids are set to provide the right amount of hearing at each frequency level.

Less than six channels and this cannot be done with much accuracy, so six is the magic number. However, a six channel aid is typically very basic with few other features and is suitable only for hearing a single speaker in a quiet room. The number of channels is not what you should be looking at, it's more the rest of the technology that comes with them.

As a final note, different manufacturers have different approaches. One method is not necessarily better than any other. For example, some manufacturers have as many as 64 channels in their top aids. Most tend to have between 17 and 20. One manufacturer has no channels at all.

Where can I get the hearing aids covered?

Hearing aids are easily lost, misplaced or damaged and typically are one of the most expensive personal possessions an individual can own. We offer hearing aid warranty coverage for £80 per year per aid.  Find out more about this service we provide here

How much does the hearing test cost?

All our audiologists use the very latest technology and provide the full range of tests to accurately measure your hearing for free.  Find out about what hearing healthcare services we offer all our customers here

Do home visits cost extra?

Hearing Aid UK offers all their customers free home visiting services, even in a care home environment, for no extra cost. Including hearing tests, fittings, maintenance, check-ups and much more in the comfort of your own home and at your convenience.  Find out more information about our home visits here

How come you're much cheaper than other places?

Here, at Hearing Aid UK, we are dedicated to offering low hearing aid prices. We achieve this by having no head office and low marketing costs.   Our hearing aid prices are amongst the lowest you will find anywhere in the world.  Explore our prices, brands, and models here

Other pages you might find useful

Best Hearing Aids 2025
View Best Hearing Aids 2025
Finding the Right Independent Hearing Aid Providers Near Me
View Finding the Right Independent Hearing Aid Providers Near Me
Upgrading Your Hearing Aids
View Upgrading Your Hearing Aids
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