Boots Hearingcare vs Specsavers Hearing - Which one is better?

Boots Hearingcare vs Specsavers Hearing Aids

What are the differences between hearing aid retailers Boots Hearingcare and Specsavers Hearing?

Researching hearing aid providers in the UK

When starting to find a hearing aid provider in the UK, thorough research is essential. Start by exploring reputable sources such as professional associations and customer reviews to identify providers with a solid track record.

Consider factors such as the provider's expertise, certifications, and years of experience. Look for those offering a diverse range of hearing aid brands and models to ensure a tailored solution. Investigate their customer service, including aftercare support and warranty options.

Check for locations near you and inquire about pricing.  By conducting diligent research, you can make an informed decision and find a trusted hearing aid provider in the UK.  In this article, we look at two hearing aid retailers in the UK to give clarity and comparison.

Boots vs Specsavers, who is better?

When researching hearing aids, it can feel at times, rather like a minefield of questions, comparisons and misconceptions.  You might be wondering how much hearing aids cost and whether you will be able to find an audiologist near you that can cater to your hearing loss needs.

Perhaps you’re trying to find out who the main hearing aid providers are and how they compare to each other.  The more research you do, the better your decision-making is.

What are the disadvantages and advantages of both Boots hearing aids and Specsavers hearing aids?

These are the two main hearing aid chains that you probably have already heard of, as they are two of the biggest names on the high street.  We thought it might be beneficial, from a consumer point of view, to discuss the advantages and disadvantages of both Boots Hearingcare and Specsavers Hearing.  

From experience, quite a few of our customers in the past have asked us how Boots Hearingcare compares to that of Specsavers and have found this information useful. All that aside, the main thing is you have acknowledged your hearing loss and the need to hear better again – and that is the biggest hurdle to overcome.  

Boots vs Specsavers Hearing Aids

Who is Boots Hearingcare?

Boots hearing aids

If we asked people on the high street who first comes to mind when they think about buying hearing aids, the majority of them would say Boots.  They are a popular choice and are never too far away from anyone’s mind when they think of health, eye care, and hearing care. 

Who can blame them – with over 400 stores, large marketing budgets, and a huge presence in the audiology market it's hard not to.

But who owns Boots Hearingcare?  Boots hearing aids are supplied by the big franchise David Ormerod Hearing Centres – which are owned by the Sonova Group, which is the company that brought Phonak and Unitron to the audiology industry.  In 2013, Boots Hearingcare bought a 49% minority stake in David Ormerod Hearing. 

Why is this important?  Well, because of said minority stake the service you may get when visiting one of the Boots Hearingcare stores could be a biased one. The reason is that due to this affiliation, there is a high probability that you will leave with a hearing aid from either Phonak or Unitron. 

These hearing aid manufacturers provide great hearing solutions, but it is important to remember that they are two of many big brands in the industry offering outstanding technical innovation, style, and design.  We believe this limits the choice for the consumer and their hearing wants and needs.

What are the advantages of Boots Hearingcare?

• They are the second-highest-rated audiologists on the high street, after the independents, by consumers.
• Boots staff are considered to be consistently professional, knowledgeable, and caring.  As a company, they also relay the correct information to their consumers and provide a good follow-up service regarding check-ups and future appointments.
• Their prices are standard for what you get for your money.
• Boots Hearingcare has a strong high-street presence with over 400 stores nationwide.  This means there is always a store near you, therefore very accessible and convenient.

What are the disadvantages of Boots Hearingcare?

• They don’t offer a home visiting service, which for some people is a lifeline and the only way in which they can receive their hearing healthcare.
• They are the second-worst for pressure selling.  When consumers were asked, they felt a sense of pressure to make a hearing aid purchase in a Boots Hearingcare store. 

However, they are not on their own – a lot of large chains have strong affiliations with top manufacturers, large expenses, and therefore high sales targets.  Ultimately, this leads to pressure-driven sales.

• Sometimes Boots Hearingcare advertises promotions on various hearing aids.  As hearing aid manufacturers historically tend to update their models around every three years – Boots is probably trying to sell through old stock ready for new launches and more advanced technology when they reduce their prices. 

Always check that the model you are being shown is not due to be superseded and replaced by a device that will outperform it.

Other useful Boots Hearingcare articles:

• Do Boots offer home visits?
• An insight into Boots Hearingcare AudioNova hearing aids
• Which Report for hearing aid providers

Specsavers Versus Boots Hearingcare

Who is Specsavers Hearing?

Specsavers hearing aids

Specsavers Hearing is considered to be the largest retailer on the UK high street.  With around 600 locations either stand-alone or within their opticians, they indeed have an impressive presence on the high street.  

Specsavers supply hearing aids from two manufacturers, these tend to change every few years but at the time of writing are Signia and Phonak. The majority of the aids they dispense however are their own brand "Advance" range.

These advanced hearing aids are also made by Signia and Phonak but are based on the previous generation of hearing aids rather than newer technology. This means that with the Advance you won't get the latest features and improvements available in the branded versions.

Also worth stating is that due to the Advance being a Specsavers-only product, they can only be re-programmed or maintained by a Specsavers dispenser.  So, if you need the hearing aids adjusted in any way by another audiologist, not from this company, then that wouldn't be possible.

Due to the devices being their own products, they can only be re-programmed or maintained by a Specsavers dispenser in store.  So, if you need their hearing aids adjusted in any way by another audiologist, not from this company– the chances of being successful are very slim.

What are the advantages of Specsavers Hearing?

• They offer a home visiting service for your convenience.
• The services they provide, such as customer service, testing, and general customer experience are considered to be good by consumers.

What are the disadvantages of Specsavers Hearing?

• They are regarded as average by consumers for staff knowledge, professionalism, and experience.
• Specsavers hearing aids are also labelled as average when considering the look, range, comfort, and suitability for the wearer.
• As we mentioned earlier, you are very limited in the accessibility of your aftercare.  For instance, if you need your devices adjusted you have to go back to a Specsavers dispenser.

Other useful articles when researching hearing aids:

• Best hearing aids
• Hearing aid types
• Hearing aid brands
• Hearing aid prices

What should you really be paying for your hearing aids?

We believe that you should not be paying the odds for your hearing aids.  Yes, they are an important investment, but the price needs to be fair, and transparent and include aftercare, warranty, and other important benefits.   There should be no hidden extras. 

Price is perhaps the biggest misconception surrounding hearing aids and is generally perceived to be nothing other than expensive.  In truth, it really depends on the nature of your hearing loss, your budget, your lifestyle, and whether technology and connectivity are important to you. 

For instance, when we check your hearing, analyse the recordings, and take all your unique factors into consideration you may need hearing aids that don’t require a high specification or a variety of features.  If this is the case, then we will find ones to suit. 

The hearing aids that you end up with may not be premium-rate devices, but the right ones for you.  To hear better again, to feel connected, to thrive.  When the right hearing solution is found – it’s life-changing. 

Please note that the above information comes from the published Which? Report and therefore a reliable source.

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