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Age UK Hearing Aids and Age UK Hearing Aid Dispensers

Kimberley Bradshaw - Head of Online Medical Content for Hearing Aid UK
Written By:
Kimberley Bradshaw

Head of Online Medical Content

Paul Harrison - Audiology Expert at Hearing Aid UK
Medically Reviewed By:
Paul Harrison

Audiology Expert at Hearing Aid UK

Updated and medically reviewed: 9th September 2024
Age UK Hearing Aids

Information on Age UK Hearing Aids

If you are an existing Age UK Hearing Aids / Claritas customer

 

What do you do now?

If you purchased hearing aids from Age UK or Claritas and now need support with your hearing aids or hearing – Hearing Aid UK can take care of you.  However, it is important to know that your first point of call should be Amplifon, as they took over the aftercare following the closure of Claritas.  If, after contacting Amplifon, you are unable to seek the help you need with them - we can be the hearing support you need.

 

Age UK hearing aids and Claritas

You may know of the companies Age UK hearing aids and Claritas, but did you know that at one point they were all connected?  Age UK originally referred their customers with hearing loss to Claritas for hearing care support, hearing tests, hearing aids, and aftercare. 

Since the Claritas administration in 2018, they have been unable to offer any form of hearing care service or aftercare to their existing customers.  Claritas - formerly known as "UK Hearing Care" ceased operating in December of that year, therefore all their existing customers were referred to Amplifon by both Age UK and the administrator.

 

Support for Age UK hearing aids / Claritas customers

Here, at Hearing Aid UK, we understand the importance of a solid and trusting relationship between an audiologist and a hearing aid wearer and that existing customers have been concerned about the news since the administration.  In light of this, we cannot stress enough how vital it is that Age UK hearing aids / Claritas customers continue to look after their hearing. 

If you are unsuccessful with Amplifon, please contact us and we will arrange for you to be taken care of by another professional audiologist near you.  Your new audiologist will endeavour to service and repair your devices wherever they can manage your future hearing care and give you the support you need.

 

Common questions from Age UK hearing aids / Claritas customers

  1. I purchased hearing aids from Age UK Hearing Aids / Claritas.  How do I book an appointment to receive my future hearing care?  
  2. I need to get my hearing aids repaired and serviced, what should I do?
  3. I’ve had Age UK Hearing Aids / Claritas digital hearing aids.  I now need to upgrade my existing hearing aids.  How do I purchase new hearing aids?
  4. Will I be charged for my aftercare if I decide to receive hearing care with Hearing Aid UK?

 

Age UK hearing aids help

Age UK Hearing Aids Support

Our response to Age UK hearing aid customers

 

The next steps

If you have contacted Amplifon and they are unable to help you then please contact us and confirm that you would like us to support you, your hearing, and your hearing aids.  We will then book an appointment with your local audiologist to have a hearing test, which will assess your current hearing. 

This is important because over the course of having your hearing aids your hearing might have changed, along with your needs and the technology required.  The solution to this may just be adjusting your device settings, but your audiologist is there to advise and support you in the right direction.

 

Aftercare and warranty for the future

In regards to aftercare and warranty, wherever possible we will try and honour your existing hearing aid manufacturer's warranty on your current hearing aids.  This will ensure you are covered for any repairs or servicing needed. 

However, if you are in need of an upgrade due to changes in your hearing needs or your hearing devices are over four years old - our lifetime aftercare is free and included in the price of your new hearing aids.

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We can offer security to Age UK hearing aid customers

We think it is appropriate to bring to your attention that in 2018 and 2019, two out of the ten national hearing aid retailers went into administration - along with Age UK Hearing Aids.  With this in mind we wanted to reassure you that because we are a large network of over 250 independent audiologists and provide nationwide coverage - in the unlikely event that one of these stops operating, your hearing care will be taken care of. 

Due to having numerous audiologists in each area, we would transfer you to another audiologist local to you who will then continue your future hearing needs for no additional fee.  

If you would like more information about how we can help you with your hearing healthcare or if you'd like to find your nearest audiologist - Contact us free on 0800 567 7621

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Meet Paul Harrison, Audiology Expert at Hearing Aid UK

Paul Harrison is an audiology expert at Hearing Aid UK, with over 20 years of audiology experience and a member of the British Society of Hearing Aid Audiologists Council (BSHAA) between 2015 - 2020.

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Common FAQs when researching hearing aids and hearing loss

Is this the best model for me?

If you are looking at this page then it is likely that an audiologist has suggested that you purchase this particular hearing aid, so is this the best model for you?

In general, any audiologist will always be recommending to you the model that best suits your needs. Here is a useful check list to make sure that is the case.

  • Audiologist level of knowledge. The audiologist you have seen will hopefully have a wide knowledge of all available hearing aids, however some will only be familiar with a small number of brands and therefore may not really be in a position to know which model is the best for you. It is OK to challenge their recommendation and ask them to justify why this particular brand is the one for you.
  • Do research. Read about the hearing aid that was recommended. Does it seem like it will suit your lifestyle? Does it have more or less features than you need? 
  • Be aware of sales targets. Many high street retailers have specific tie-ins to a particular manufacturer/brand. The hearing aid they have suggested may still be the correct one for you, but do your research so that you know why they might have recommended it.

If in doubt, feel free to give us a call. That's what we're here for.

Do I need one hearing aid or two?

If you have a significant hearing loss in both ears, you should be wearing two hearing aids. Here are the audiological reasons why:

Localisation. The brain decodes information from both ears and compares and contrasts them. By analysing the miniscule time delays as well as the difference in loudness of each sound reaching the ears, the person is able to accurately locate a sound source. Simply put, if you have better hearing on one side than the other, you can't accurately tell what direction sounds are coming from.

Less amplification required. A phenomena known as “binaural summation” means that the hearing aids can be set at a lower and more natural volume setting than than if you wore only one hearing aid.

Head shadow effect. High frequencies, the part of your hearing that gives clarity and meaning to speech sounds, cannot bend around your head. Only low frequencies can. Therefore if someone is talking on your unaided side you are likely to hear that they are speaking, but be unable to tell what they have said.

Noise reduction. The brain has it’s own built in noise reduction which is only really effective when it is receiving information from both ears. If only one ear is aided, even with the best hearing aid in the world, it will be difficult for you to hear in background noise as your brain is trying to retain all of the sounds (including background noise) rather than filtering it out.

Sound quality. We are designed to hear in stereo. Only hearing from one side sounds a lot less natural to us.

What are the benefits of rechargeable hearing aids?

For most people, the main benefit of a rechargeable hearing aid is simple convenience. We are used to plugging in our phones and other devices overnight for them to charge up. 

For anybody with poor dexterity or issues with their fingers, having a rechargeable aid makes a huge difference as normal hearing aid batteries are quite small and some people find them fiddly to change.

One downside is that if you forget to charge your hearing aid, then it is a problem that can't be instantly fixed. For most a 30 minute charge will get you at least two or three hours of hearing, but if you are the type of person who is likely to forget to plug them in regularly then you're probably better off with standard batteries.

Rechargeable aids are also a little bit bigger and are only available in behind the ear models.

Finally, just like with a mobile phone, the amount of charge you get on day one is not going to be the same as you get a few years down the line. Be sure to ask what the policy is with the manufacturer warranty when it comes to replacing the battery.

 

Are behind the ear aids better than in the ear aids?

For most people, the answer is yes. But it's never that simple.

The majority of hearing problems affect the high frequencies a lot more than the low ones. Therefore open fitting hearing aids sound a lot more natural and ones that block your ears up can make your own voice sound like you are talking with your head in a bucket. Therefore in-ear aids tend to be less natural.

However the true answer is we can't tell until we have had a look in your ears to assess the size of your ear canal, and until we have tested your hearing to see which frequencies are being affected.

People with wider ear canals tend to have more flexibility, also there are open fitting modular CIC hearing aids now that do not block your ears.

There is also the age old rule to consider, that a hearing aid will not help you if it's sat in the drawer gathering dust. If the only hearing aid you would be happy wearing is one that people can't see, then that's what you should get.

Most people can adapt to any type of hearing aid, as long as they know what to expect. Have an honest conversation with your audiologist as to what your needs are.

What are channels, and how many do I need?

Generally speaking, six or more. Unless it's none at all.

The number of channels a hearing aid has is often a simplistic way an audiologist will use to explain why one hearing aid is better than another, but channels are complex and it is really not that straightforward.

Hearing aids amplify sounds of different frequencies by different amounts. Most people have lost more high frequencies than low and therefore need more amplification in the high frequencies. The range of sounds you hear are split into frequency bands or channels and the hearing aids are set to provide the right amount of hearing at each frequency level.

Less than six channels and this cannot be done with much accuracy, so six is the magic number. However, a six channel aid is typically very basic with few other features and is suitable only for hearing a single speaker in a quiet room. The number of channels is not what you should be looking at, it's more the rest of the technology that comes with them.

As a final note, different manufacturers have different approaches. One method is not necessarily better than any other. For example some manufacturers have as many as 64 channels in their top aids. Most tend to have between 17 and 20. One manufacturer has no channels at all.

Where can I get the hearing aids covered?

Hearing aids are easily lost, misplaced or damaged and typically are one of the most expensive personal possessions an individual can own. We offer hearing aid warranty cover for £80 per year per aid.  Find out more here

How much does the hearing test cost?

All our audiologists use the very latest technology and provide the full range of tests to accurately measure your hearing for free.  Find out about what we offer all our customers here

Do home visits cost extra?

Hearing Aid UK offers all their customers free home visiting services and home visits for hearing aids - Including hearing tests, fittings, maintenance, check-ups and much more in the comfort of your own home and at your convenience.  Find out more information here

How come you're much cheaper than other places?

Here, at Hearing Aid UK, we are dedicated to offering low hearing aid prices. We achieve this by having no head office and low marketing costs.   Our hearing aid prices are amongst the lowest you will find anywhere in the world.

Other pages you might find useful

Best Hearing Aids 2024
View Best Hearing Aids 2024
Audiology Home Visits
View Audiology Home Visits
Hearing Tests at Home UK
View Hearing Tests at Home UK
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